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Commercial Property Insurance in Ontario

Your business is more than just a building. Whether you own, lease or rent your space, protect all your valuable assets with affordable coverage that make sense for your bottom line.

Commercial Property Insurance

Affordability for Your Day-to-Day

Our expert team understands the value of your business property, and we’re here to tailor a comprehensive insurance plan that safeguards your investments, ensuring your operations hold up amongst a changing landscape.

qualifications

Who Needs Commercial Property Insurance?

This coverage is essential for businesses of all sizes and industries, to ensure the continuity of operations even in the face of unexpected events.

Retailers

Retailers Insurance

Stores, shops, and boutiques.

Restaurants

Restaurants Insurance

Eateries, cafes, and dining establishments.

Manufacturers

Manufacturers Insurance

Companies involved in production and manufacturing.

Retailers

Retailers

Stores, shops, and boutiques.

Restaurants

Restaurants

Eateries, cafes, and dining establishments.

Manufacturers

Manufacturers

Companies involved in production and manufacturing.

Service providers

Service Providers

Professional services firms, healthcare providers, and consultants.

Service providers

Service Providers Insurance

Professional services firms, healthcare providers, and consultants.

Commercial Property Insurance

Tech Companies Insurance

Software developers, IT firms, and technology startups.

Commercial Property Insurance

Industrial Businesses Insurance

Warehouses, factories, and distribution centers.

Commercial Property Insurance

Tech Companies

Software developers, IT firms, and technology startups.

Commercial Property Insurance

Industrial Businesses

Warehouses, factories, and distribution centers.

Commercial Property Insurance

Office-Based Businesses Insurance

Small businesses, corporate offices, and startups.

Commercial Property Insurance

Office-Based Businesses

Small businesses, corporate offices, and startups.

Car insurance in Ontario

Coverages

Get covered and stay covered, with a comprehensive policy.

Building

Building

Protects the physical structure of your business property, including the building, roof, walls, and foundation, from perils like fire, theft, vandalism, and more. Typically covering the cost of repairing or rebuilding the building.

Business Personal Property

Business Personal Property

Covers the contents inside your business property, including equipment, inventory, furniture, fixtures, and supplies, against damage or loss.

Loss of Income

Loss Of Income

Provides compensation for lost income and operating expenses if your business has to close temporarily due to a covered event (e.g., fire, natural disaster). Helps maintain cash flow during downtime.

Equipment Breakdown Commercial

Equipment Breakdown

Covers the cost of repairing or replacing essential equipment and machinery that breaks down due to mechanical failure or electrical issues.

Ordinance Or Law

Ordinance Or Law

Protects against the cost of complying with building codes and regulations when repairing or rebuilding a damaged property.

Optional Coverages

We provide a series of optional coverages to help better protect your investment.

Flood Insurance

Flood Insurance

Provides protection against damage caused by floods, which may not be covered in standard policies.

Earthquake Insurance

Earthquake Insurance

Covers damage resulting from earthquakes, which are typically excluded from standard policies.

Business Income & Extra Expense

Business Income & Extra Expense

Expands on business interruption coverage to include extra expenses incurred during a shutdown (e.g., renting temporary space).

Commercial Property Insurance in Ontario

Commercial property insurance is a fundamental type of coverage for businesses, helping to protect the physical assets of a company from unexpected events. In Ontario, where businesses thrive across various industries, having this type of insurance is critical to ensuring that a company can recover from financial losses caused by damage to its property. 

Whether you own a large manufacturing plant, a retail store, or a small office building, commercial property insurance is designed to safeguard your business investments and maintain your financial stability.

What is Commercial Property Insurance?

Commercial property insurance is a vital form of business coverage that protects a company’s physical assets against loss or damage caused by a wide range of risks. Whether you’re a small business owner with a single storefront or manage multiple locations across Ontario, having the right property insurance in place can mean the difference between a swift recovery and a major financial setback. This type of policy safeguards both owned and leased spaces, ensuring that operations can resume quickly after unexpected events.

Covered assets typically include:

  • Buildings and structures, whether you own or lease them
  • Furniture, fixtures, and equipment used in daily operations
  • Inventory and stock held on-site or in storage
  • Outdoor elements, such as landscaping, fencing, and signage
  • Specialized tools, machinery, and technology, including computers and manufacturing equipment
  • Valuable documents and business records, both digital and physical

Commercial property insurance in Ontario is designed to protect against a range of threats that could cause physical or financial harm to your business. This includes common risks like fire, smoke damage, vandalism, burglary, and severe weather events such as windstorms or hail. Many policies also offer protection against accidental damage, water damage, and some forms of business interruption, helping your business maintain continuity and cash flow while repairs or replacements are underway.

For businesses that own office buildings, retail spaces, warehouses, or multi-use facilities, commercial building insurance in Ontario is particularly essential. It provides structural coverage tailored to the specific needs of commercial real estate, including coverage for the building’s exterior, systems (HVAC, electrical, plumbing), and any attached structures. Landlords and property managers also rely on this type of insurance to meet tenant expectations and protect their investment properties.

Choosing the right policy involves more than just checking a few boxes. A knowledgeable commercial property insurance broker can help assess your unique risks, evaluate the value of your physical assets, and compare quotes from multiple insurers to find the best fit for your budget and business type. Their expertise is especially valuable when navigating policy exclusions, understanding deductibles, or bundling commercial property insurance with other essential coverage like liability or business interruption insurance.

Whether you run a retail shop, manufacturing plant, office space, or service-based business, commercial property insurance helps you stay resilient in the face of unexpected loss. It’s not just about protecting your premises – it’s about securing your business’s future. If you’re unsure where to begin, partnering with a trusted broker specializing in commercial property insurance in Ontario can ensure you receive tailored guidance, competitive rates, and complete peace of mind.

Types of Properties Covered

Commercial property insurance in Ontario applies to a broad range of properties including:
  • Office buildings
  • Retail stores
  • Warehouses
  • Manufacturing facilities
  • Restaurants and hospitality venues
  • Apartment buildings or multi-family residential properties
Depending on the nature of your business, the coverage can be tailored to fit the specific risks that your commercial property may face.

What is Covered by Commercial Property Insurance?

The extent of your commercial property insurance coverage depends on the specific policy and your business needs, but generally, it includes:
  • Building Coverage: Protects the physical structure of your property from damages caused by incidents like fire, lightning, or other disasters listed in your policy.
  • Contents Coverage: This includes the inventory, furniture, and equipment housed within the building. For instance, if your office equipment or retail stock gets damaged in a fire, this coverage can help replace those items.
  • Business Interruption: Some commercial property insurance policies may include coverage for loss of income if your business operations are interrupted due to property damage. For example, if a fire forces you to temporarily close your business, this coverage helps replace lost income during the downtime.
  • Equipment Breakdown: Coverage for sudden and accidental damage to key machinery or systems like air conditioning units, elevators, or production equipment.
  • Natural Disaster Coverage: Many policies offer coverage against weather-related damages, including those caused by snowstorms, windstorms, and flooding (if included as an optional coverage). In Ontario, this can be essential for businesses exposed to harsh weather conditions.

When is Commercial Property Insurance Necessary?

Commercial property insurance is necessary whenever your business owns or leases property. Here are some specific scenarios where commercial building insurance in Ontario becomes crucial:
  • Owning a Commercial Building: If you own a business property, you must have commercial building insurance in Ontario to protect your investment. Whether it’s a factory, retail space, or office, unforeseen incidents like fires, floods, or vandalism can cause substantial financial strain.
  • Leasing a Property: Even if you rent or lease your workspace, your landlord’s insurance likely only covers the building itself, not your business’s equipment or stock. You’ll need insurance to protect the contents of your rented space.
  • Business Interruption Risks: For businesses that can’t afford downtime, such as retail stores or restaurants, having coverage that includes business interruption protection is essential. This ensures that if property damage forces your business to close temporarily, you won’t lose income.
  • Contractual Requirements: Many landlords and business partners require businesses to carry commercial property insurance as part of lease or partnership agreements. This ensures that both parties are protected from liabilities in the case of property damage.

Advantages of Commercial Property Insurance

Having commercial property insurance in Ontario comes with several key advantages, especially for business owners looking to protect their assets and ensure long-term financial security.

Financial Protection Against Losses

Without commercial property insurance, your business may face significant out-of-pocket expenses to repair or replace damaged property. Insurance provides the financial backup necessary to rebuild and recover after an incident.

Business Continuity

In the event of severe damage, such as a fire or flood, the cost of repairs combined with a business shutdown can be overwhelming. Business interruption coverage ensures that you continue receiving income while repairs are made.

Peace of Mind

Knowing that your property and assets are protected allows you to focus on running your business without the constant worry of potential disasters. It gives business owners the peace of mind that their investment is safe, even in the face of unexpected events.

Customizable Coverage

Commercial property insurance can be tailored to meet the specific risks your business faces. For example, if your business deals with expensive machinery or valuable inventory, your policy can be adjusted to offer additional protection for those assets.

Why Work with a Commercial Property Insurance Broker?

Choosing the right commercial property insurance broker is a critical step in ensuring that you get the most comprehensive coverage at the best price. Here’s why working with a broker like Duliban Insurance Brokers is advantageous:
  • Expert Guidance: Navigating the world of insurance can be complicated, especially with the variety of policies and coverage options available. Our experienced brokers at Duliban Insurance will help you assess your business’s unique risks and find a policy that provides optimal protection.
  • Tailored Solutions: As a leading commercial property insurance broker in Ontario, Duliban Insurance offers personalized service to ensure that your policy is custom-fit to your needs. We take into account the specific characteristics of your business and provide coverage options that reflect those needs.
  • Access to Multiple Insurers: Instead of being limited to one insurance provider, our brokers have access to a range of insurers. This allows us to compare different policies and pricing options, ensuring that you get the best deal on your commercial property insurance.
  • Ongoing Support: Your business evolves, and so should your insurance. At Duliban Insurance, we provide ongoing support to review and update your policy as your needs change. Whether you’re expanding to new locations, upgrading equipment, or making other business changes, we’re here to adjust your coverage accordingly.

How to Get Started with Duliban Insurance Brokers?

Ready to protect your business with the best commercial property insurance in Ontario?

Step 1: Contact Us for a Free Consultation

Reach out to our team at Duliban Insurance for a no-obligation consultation. We’ll discuss your business, assess your property, and understand your unique needs to recommend the best insurance coverage.

Step 2: Receive a Customized Insurance Plan

Based on the information gathered during the consultation, our brokers will develop a customized commercial building insurance plan that suits your property and business operations.

Step 3: Compare Quotes

We’ll provide you with quotes from multiple insurance providers, helping you make an informed decision. Our goal is to ensure that you get the best coverage at the most competitive price.

Step 4: Secure Your Insurance Policy

Once you’ve chosen the right coverage, we’ll handle the paperwork and guide you through the process of securing your insurance. You’ll have peace of mind knowing your commercial property is protected.

Step 5: Ongoing Support and Policy Reviews

We’re committed to providing excellent customer service, which includes periodic policy reviews to ensure your business remains adequately covered as it grows or changes.

Contact Us Today

Commercial property insurance is an essential safeguard for any business operating in Ontario. It offers critical protection against risks that could otherwise lead to costly repairs, loss of income, or even closure. Whether you own a building or lease a space, this insurance ensures your business can recover from damages and continue thriving.

Partnering with an experienced commercial property insurance broker like Duliban Insurance gives you the advantage of expert advice, tailored coverage, and ongoing support. Get in touch with us today to secure the right insurance solution for your business and protect your investments.

Call us at +1 855-385-4226.

Frequently Asked Questions

We have collected the most relevant questions and answers about commercial property insurance in Ontario for you.
What types of properties are covered under commercial property insurance?
Commercial property insurance in Ontario provides coverage for a wide range of business properties. This includes office buildings, retail stores, warehouses, factories, and even outdoor assets like signage, fences, and other structures related to your operations.
Is commercial property insurance different from homeowners insurance?
Yes, commercial property insurance is specifically designed for businesses, covering properties that are used for commercial purposes and the unique risks they face. In contrast, homeowners insurance is meant for residential properties and covers personal assets and liabilities.
Are there exclusions in commercial property insurance policies?
Yes, certain risks may not be automatically covered under a commercial property insurance policy. Common exclusions include damage caused by earthquakes, floods, and certain types of equipment breakdowns. However, these exclusions can often be addressed by adding optional coverages or endorsements to your policy.
What factors should I consider when choosing a deductible for my commercial property insurance policy?
When selecting a deductible for your commercial building insurance in Ontario, it’s important to weigh your business’s financial situation and risk tolerance. A higher deductible can result in lower insurance premiums, but it may also mean a higher out-of-pocket cost if you need to file a claim.
Why is commercial property insurance important for businesses in Ontario?

Commercial property insurance in Ontario is crucial for safeguarding your business against financial loss due to damage or destruction of property. Whether it’s caused by fire, theft, or weather-related incidents, this coverage helps businesses recover quickly and continue their operations with minimal financial disruption.

How can a commercial property insurance broker help me find the right coverage?

Working with a commercial property insurance broker can help you find the most suitable policy for your business. Brokers, like those at Duliban Insurance, have access to multiple insurance providers and can compare options to ensure you get the best coverage at a competitive rate, tailored to your specific business needs.

Is commercial property insurance required by law in Ontario?

While commercial property insurance in Ontario is not legally required, it is strongly recommended. Additionally, if you lease your commercial space, your landlord may require you to have insurance as part of the lease agreement to protect both your business and their property.

How can Duliban Insurance Brokers assist in finding the best commercial property insurance?

Duliban Insurance Brokers specializes in finding the right commercial building insurance in Ontario for your business. We work with a wide range of insurance providers to compare options and customize your policy to your specific risks and needs, ensuring comprehensive coverage and peace of mind for your business. Call us at +1 855-385-4226. The manager will answer all your questions and help you with the commercial property insurance quote.

We work with 20+ top insurance companies

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Our Reviews

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We are proud to have a 4.8 Google rating with honest reviews from over 600 client experiences.
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I spoke with Alex shortridge and she really helped me and gave a great broker experience.
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Amy was very easy to deal with met my requirements easily and in a pleasant and friendly manner.
I had a great experience working with Amy at Duliban to set up insurance for my new vehicle.I had finally found the right vehicle but not the right rate, Amy helped me secure that. She was professional, responsive, and helped me secure a really good rate. She made the whole process simple and assured that she would do her best to help out. Excellent service. I’d definitely recommend Duliban and Amy to anyone looking for a reliable insurance broker to get the best rate and insurance for your needs. Thanks again!
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Have been been dealing with a broker by name of Alex Shortridge. Very attentive and willing to go the extra mile in order to help me attain the best kind of deal with my insurance. The professionalism and attention to my requirements has been above expectation. I managed to get a quote via Alex @ Duliban which saved me aprox. 50% compared to my original insurance company provider. I can only hope, and expect that dealing with smaller & more personalized insurance offering companies, the service (when needed for claims, or ad-hoc) be equally satisfactory. Look forward to a long and stable relationship with my Broker and/or new Insurance service provider.
I was shopping for the insurance more than a year but I come a cross with the lady name Alex she’s amazing she promised me she definitely get mes better quote regardless my situation and she did it she talk nice smooth and polite I appreciate her I will definitely recommend my friends to her if they need insurance thank you Alex shortridge
Like everything that Alex has set up for me.
My experience with broker LISA BRANT was very good.She give to me profesional information i needed to find a competitive rates.The services was friendly,fast,eficient with good result.I recommend with pleaser this Duliban company and in special broker LISA BRANT.Thank Lisa.Emil from Kitchner.
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Hello I have been a Duliban client for years. Recently I was doing business with Alex Shortridge and I must say I was impressed with her attention to detail in providing all the information that was required to add another property to my current profile. Also I might mention her custom service skills were excellent. Thankyou AlexBestRobert
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We have used Duliban insurance as our broker.I had an amazing experience with June. She is very knowledgeable and very professional to work with. She answered all of our questions and addressed all of our concerns.I would highly recommend to go with Duliban Insurance.
Called in to have a change on policy with the help of Hailey-Jane Hyatt service was outstanding 5 star for sure
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As a new homeowner, I had lots of questions and Lisa made everything simple and easy to understand. Lisa was quick to respond and took the time to address all my concerns. Great experience overall! Thank you again
June saved the day once again. When our previous insurer accidentally canceled our policy and refused to reinstate it, June arranged new coverage for our home almost immediately. Everything was handled quickly and smoothly.Highly recommend June and Duliban Insurance.John & Carol C.
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Great brokerage. Ryan Gosnell was very helpful!
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Great experience Mallory Crossman make the process of getting insurance for my car and tenant package easy and very professional. Thanks so much.
I could not be more grateful for June's 5-star service in finding us the best policies and prices within an unreasonably tight timeline.Moreover, June should be an insurance-for-dummies instructor. I learned more in three days from her clear, cogent explanations than I had ever understood in my 36 years of being insured.She shared her expert knowledge of a baffling industry to help me navigate within it not just now, but in the future as well. For example, she is the first to ever explain that if I have an at-fault collision with an insurer who offered first-incident forgiveness, but then I leave that insurer for another (within x number of years), the forgiveness doesn't carry over to the new insurer - and boy howdy, the new insurer does NOT care how minor the collision or how many decades of perfect record preceded that one at-fault. This and other invaluable information she taught me will help steer my insurance decisions forever more. Thank you June!
Tia is incredible! She’s excellent to deal with. Quick replies, knowledgeable and easy to work with. The company products are always priced competitively. I will continue working with them for a long time to come.
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Quick & professional service. Personal needs of new clients seen to with sensitivity & thoroughness. Lisa was great!👍
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I found June from Duliban Insurance through an online comparison site. Duliban had a few good options for me and then June suggested an even better one. I was able to pick which time she called which made it very easy to go through the sign up process. The client portal is also very helpful and Im happy to have found local brokers to work with going forward for all my future insurance needs!
I had a lovely experience with Hilary. She was able to get me an excellent rate on my car insurance. She was very friendly, prompt and most importantly very knowledgeable in her field. She gave me some excellent advice and tips. Thank you Hilary
Mallory was in every way professional while she set me up with insurance I would recommend her to anyone in a second and I will be sending her lots of people thanks Mallory for helping me out in a sticky situation I wish there was more than five starts to rate cause she deserves 10
Hilary was super helpful with advice on auto insurance and ideas for bundles. Supplied me with multiple options, and we were able to get the best deal possible. Everything moved along quickly!! Highly recommend!
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I am glad I found Duliban Insurance Brokers on google. I was searching for another insurance provider and this was one of the first that came up on my google search. Mallory Crossman has been nothing short of amazing to deal with. She was able to find me car insurance quickly, and for a great price. She is very professional and has been a pleasure to deal with. I highly recommend anyone looking for car insurance to give her a call! Thanks again!
My experience with June Sabo has been literally 5 stars. I needed to find better car and home insurance and she was very knowledgeable and a pleasure to work with. Everything was done quickly and professionally. I definitely recommend her as a broker.
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I had the pleasure of working with Hilary and it truly was a pleasure. She was responsive, answered all my questions with care and consideration and was able to help me with a quick turn around time. I couldn’t recommend her enough and will be using her in the future. Thanks so much Hilary!
The best Insurance company, I came across as a first Time and Mallory, she was the biggest support And helped me to figure it out. How can I get my insurance and with my all questions and everything really thankful for Mallory.
I had a easy and good experience would highly recommend and the broker I dealt with was Lisa she was so helpful and easy to talk to and answered all the questions I had thanks again Lisa and team
Fast response and excellent service. Thanks Amy!
Mallory was excellent for client care. She helped me with some auto insurance that I needed quickly and she was very efficient and I would highly recommend her.
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Todd Minor has shown me a truly professional approach to the insurance business , he follows up and has answers, a pleasure to deal with ...
Needed insurance and Amy was beyond helpful.Anyone looking to get insurance Amy is the best
Thank youAmy Brown great service
In an attempt to obtain an insurance quote from another broker, I encountered significant difficulties in comprehending their request and the necessity of providing such extensive documentation. Furthermore, I was unable to access my previous records. Consequently, I opted for an alternative quote option, which proved to be a wise decision. This alternative brought me in contact with Bryana Brunette, a highly skilled and thorough professional.Upon reaching out to Bryana Brunette, the entire quote process was remarkably straightforward. I conveniently booked an appointment online at a time that was convenient for me within her availability. Bryana Brunette ensured that the entire process was as simple as I have ever experienced, even after numerous years of seeking insurance coverage.I wholeheartedly recommend this broker company, as I am confident that many of their brokers possess the same level of thoroughness as Bryana Brunette. However, I must emphasize my exceptional admiration for Bryana Brunette’s exceptional timeliness, efficiency, thoroughness, and respect.
June has been a tremendous amount of help! I've very much appreciated her support and help in my questions and getting my new policy! She has been absolutely wonderful!
Hilary is great!! She is very prompt and responsive. Thank you for all of your help Hilary.
Expert and swift assistance from Lisa!highly recommended!
Craig was great providing what I neededHappy client!
Duliban has.always.been.there.for.me., Bryana went over and Above to get.My Policy going, Keep up the great work , Recommend them to Anyone.
Hilary Phelps is awsome. She helped me getting insurance despite the complications I had in my previous insurance. She kept updating me on the process while being professional and friendly. Her service exceeded my best expectations.
Excellent service from Amy. She was very knowledgeable, responsive, and patient, and made my first car insurance experience easy and much less stressful.
Very extremely helpful would highly recommend
Mallory Crossman provided exceptional assistance with all of my inquiries related to my insurance coverage. She was prompt, knowledgeable, and went above and beyond to answer my questions thoroughly. Throughout the entire process, from initial discussions to the final proof of my insurance, I felt supported and well-informed. I highly recommend Duliban Insurance for their efficient and hassle-free service, which made the experience smooth and stress-free.
Duliban Insurance Brokers were great and found me the cheapest insurance I was able to find with everything i needed. Amy Brown, helped me with all the negotiating and paperwork. She made everything fast and easy I am very grateful for all her help.
June was friendly, professional, very easy to deal with and got me a great rate for my home and auto policy.
I had a great conversation with June Sabo, I will definitely recommend any of my in the near future.
Lisa Brant provided awesome service! informed, quick, flexible.Great experience. A++
Top notch broker. Consistently delivering great service and the best rates . Thank you Senanya for your good work efficiently resolving my issue today.
Amy Brown is great at handling new customers and getting great deals. Thank you Amy.
Hilary, made a big effort to be sure I was insured quickly, so I could pick up my vehicle on very short notice. Thanks for all your help.
I started an auto and renters insurance policy through duliban and Mallory has been very helpful and found me great and cheap policy's 10/10 would recommend
Want to use this opportunity say how much I love service provided by Duliban insurance.They gave me best quote and the customer service is ultra high level.The most impressive is Amy Brown not only she is truly professional but also a very good person.Thx you so much for the effort team.
Amy Brown @ Duliban Insurance is exceptional. Her professional, prompt and very informative service was truly appreciated. We thank you. You are what an insurance provider should be.
Great experience here. Hilary Phelps was absolutely amazing helping me with all my many questions and emails on my business insurance and made me feel comfortable with all my insurance needs. She know what she's talking about and best part she's an absolute delight as a person as well. Thank you
It was my first time getting insurance on my own and I have had nothing but impeccable service from Duliban! Their team is communicative, kind, and genuinely care that you get the best rates. Huge shoutout to Warren D for being such a great broker and for being so patient and helpful!! He’s so wonderful to talk to and made sure I had all the info I needed and got the right coverage with the best rates! Also, shoutout to Ashley C for getting me in touch with Warren! I would 100% recommend Duliban to anyone!
Warren provided me with excellent service, he moving like a MVP
I’ve been with Duliban Insurance for a while now, and I’ve always had great experiences. Sheri Rodrigue and Warren Drake are both fantastic to work with — professional, friendly, and quick to help with anything I need. They also run a monthly referral contest, and I actually won $1,000 recently for referring someone! Highly recommend them if you’re looking for reliable insurance broker and excellent customer service.
This review is a very long time coming, My original plan was to write this when my first payment came out, I already paid for the first payment before it even happened. Forgetful lolWith this in mind, I apologize Alex Shortridge for the waitshe was genuinely one of the most patient people I have ever had the pleasure of working with, I had many confusing questions that she answered and reworded her answers to help me betterAnd throughout the process of me trying to find a car, she made the process of getting quotes super simple and easyAll around the experience I had with this human being was excellentFrankly, that word doesn’t carry enough power to explain how happy I am with her workAs you can tell, I am happy with the serviceThank you for making this process less confusing for me Alex!!
Anya was very good to work with! She was always quick to respond and had the HSA set up very quickly.
Thanks Todd for your help a few weeks ago in finding another car insurance that was much more affordable. Your quick turnaround was appreciated. Sincerely, Eric
Rafael is the best. Really fast responses and always super helpful, he has been extremely patient with my finding a new truck. If you need help with auto insurance, I would recommend him without a doubt.
Great customer service !
Agent Alex Shortridge was very fast, knowledgeable and efficient. It was a pleasure dealing with her
I had a great experience with the insurance sales team. They were professional, patient, and took the time to explain every detail clearly. Amy Brown made the entire process smooth and stress-free, ensuring I got the best coverage for my needs. It’s rare to find such genuine care and efficiency in customer service — highly recommended!
Alex helped me get a great quote over the phone within minutes highly recommend.
Alex is the best. She was a pleasure to deal with. My CAA membership gave her problems to apply to the quotation even after a few attempts talking to the CAA. She took it upon herself to make sure that I got that discount in a fast and timely manner. She is just a pro. Thank you Alex for your efforts. God bless you always.
Amy from Duliban Insurance was very helpful with setting up my new insurance policy. She made the process seamless while explaining all my options with great detail and clarity.
Thanks to Alex Shortridge and the team at Duliban Insurance Brokers for their work in putting together our automobile insurance package so quickly on an emergency basis. (A miscommunication between the insurance agency, ourselves and the Broker lead to a very scary situation of almost being uninsured). Thank you Alex and Duliban for coming to our rescue!
Highly recommend! Lisa was amazing, she made getting both my tenant and vehicle insurance completely seamless. Through a move, a name change, and a stressful time, she handled everything with care and made it all so easy. I can’t sing her praises enough.
Alex (Alexandra) Shortridge is AWESOME…777 ‘Stars’ out of 5…friendly, efficient, caring, helpful, reliable, & on & on. If anyone is looking for an insurance company, you’ll never find anyone BETTER to work with + help U than Alex…no doubt about it, everybody!😀
Alex Shortridge was amazing, got me the best quote as a high risk driver, was very kind and communicative and went out of her way to reply to my outreach outside usual office hours which was super helpful. Recommend!
Amber has been fantastic to deal with. Very knowledgeable and professional!!! She was happy to answer my questions and concerns.
I had the pleasure of working with Alex S., who was a huge help! She was quick with replying, courteous, patient, and very knowledgeable with questions related to car insurance. Highly recommend!
We chose Duliban Insurance Brokers in Welland (after having seen their high ratings on-line) to enquire about car insurance for a family member. From the initial walk-in contact we had with their receptionist, to the follow-up, we have been impressed! We received a response from their Senior Personal Lines Producer, Amy Brown, that same day and she was able to secure excellent rates immediately. She has worked for us in a very timely, efficient manner for which we are very thankful. We would highly recommend this company and, specifically, Amy!
Just a pleasure to deal with this company.Thanks Jhonny!
Amber is incredibly knowledgeable, courteous, organized and just goes that extra distance for her customers. My experience with her was outstanding!
My insurance experience has not always been the greatest. Mostly for faults of my own of which I have definitely paid the price for. This year, my tickets were to fall off my policy which I was looking forward to saving some money each month. I was in touch with Rafael Aparicio quite a few months ago to see when this would occur. He told my July, which brings us to this month. I reached out to Rafael and he was ready with all the information I needed about my renewed policy and new charges. The downfall was that the price decrease wasn't anywhere near what I expected which I was super disappointed with. I asked Rafael to look into it and he did. I was nervous at first because i wasn't receiving a fast reply from him like I have before...meanwhile he was just busy working hard to find me an EXCELLENT new option. When I tell you ... Rafael genuinely changed my life with what he was able to do. Without his hard work on my policy, I would not be able to save as much as I am projected to. In this day and age, that is a huge help and I still can't believe it. I am just over the moon about it. Rafael has been quick to respond, extremely patient with my questions and an absolutely pleasure to deal with. 10/10 customer service. Thank you so much, Rafael and Duliban!
I recently worked with Breanne N. from the Grimsby office, and I couldn’t be more pleased with the service I received. Adding vehicles and insuring younger drivers can be quite challenging and expensive, but Breanne as well as Rafael were absolutely fabulous throughout the entire process. Her professionalism and helpfulness made all the difference during this complex situation. I highly recommend Breanne at Duliban Insurance Company in the Grimsby office to anyone looking for an exceptional insurance broker!” Andrea D 😊
Very helpful in getting me the best possible deal
Amber was very helpful and knowledgeable and worked through my issue quickly.
Emily was so sweet and helpful! I had quite a big issue and she fixed it right away. Thanks again!!
Lisa is fantastic! Great CSR. Super satisfied with what I needed up with!
I had such a great experience working with Alex Shortridge at Duliban Insurance! She truly went above and beyond—taking the time to carefully explain everything, answer all of my questions, and make sure I fully understood my options. She found me the best deal for my situation, and I genuinely felt like she had my best interests at heart the entire time.I’ve dealt with many brokers in the past, but Alex stands out by far. She’s knowledgeable, incredibly friendly, and made the entire process feel easy and stress-free. If you're looking for someone who’s honest, efficient, and truly cares—Alex is the one to call. Highly recommend!
My partner and I contacted multiple brokers and insurance companies, and Alex Shortridge from Duliban Insurance Brokers helped us get set up within the day with the best rate possible. She was more than helpful, kind, informative, and very communicative.
Alex was very professional and provided great customer service!
Thank you to agent, Steve Auld for providing excellent customer service for our new driver. You made the process seamless for the whole family!
Alex at Duliban Insurance Brokers was tremdous help placing my car insurance after a glitch to my surprise with my long time insurance company. knowledgeable, friendly, and I would recommend asking for Alex when calling for insurance.
I brought a very unusual type of insurance policy that I needed to Alex Shortridge . Other insurance companies just said no can not do. ALEX went out of her way to get what I needed.
I sent an email to whom I thought was the agent handling my account this morning. I received a call back message saying the agent was no longer with the company, please remove her name, and call back to the office. When I did, the call bounced around until I received an automatic message requesting I leave my number and I would receive a call back after agents had finished with other clients. I waited by the phone and did receive a call, but they hung up. Now it is a few hours later, and still no return call or an email. At first I gave a one star rating for the poor customer service. The company may be located in a small town, but the service is big town business. The next day I was very surprised to receive a call apologizing for the mix up and my issue was resolved quickly. I changed my rating to four stars; "the squeaky wheel gets the grease."
Amber Berry was a huge help to all my needs.Thank you.
Most responsive, attentive and cost effective insurance broker in the city, whether its for homes, rental properties, or vehicles.They have been growing a lot and it is well deserved, will continue to work with them into the foreseeable future
Alex was amazing , professional and kind over the course of helping me with my quote for insurance. 5 stars ⭐️
Wow, super impressed with this brokerage! Steve searched for quotes and got me a great deal on auto insurance, saving me a significant amount while increasing my coverage. I couldn’t be happier! The phone call was quick and painless, a few simple questions and I’m on my way to great savings! Thanks!!
Warren drake did excellent customer service.
Hilary was very responsive and got me a great price within a short time period. She was very respectful, and congratulated me on my new vehicle! Very happy with this insurance agent and how I was treated.
I just wanted to take a moment to sincerely thank Hilary Phelps for all your help in securing insurance for my vehicle. Your patience, professionalism, and attention to detail truly made this process smooth and stress-free. I especially appreciate the time you took to walk me through every part of the package and ensure I understood all the details.Thanks to your efforts, I now have coverage that not only fits my needs but is also affordable. I genuinely appreciate your dedication and support—you're truly a pleasure to work with!
I appreciate the personal service from Todd Minor. A quick phone call resolved my concerns. Thanks Todd.
Great experience dealing with them, huge shout out to Hillary Phelps for the execution of excellent customer service
We were first in contact with Lisa B., she was the first agent we spoke to over the phone before we were transferred to another representative to finalize everything. Lisa provided a quote that was well within our budget (even cheaper than we were expecting) and had every coverage we were looking for + more. She answered our numerous questions in detail through email in less than 24 hours! Amazing service from the Duliban team!
Called in to Duliban about switching over insurance for my Model 3 and in under an hour, Holly had my quote, a great competitive price and even went over additional ways to save some cash through the EV society.Really great experience all the way from contact to signing. Would highly recommend.
Holly was great to work with, quick and easy!
I experienced Holly from this insurance she’s wonderful helping me with each and everything…
Always a great experience with Duliban Insurance! Tia Balint was fantastic in helping me with a last minute change and saved me a few bucks too! Highly recommend!
Once we got organized, everything was smooth.
Todd and Holly were great! They were very quick to get me a quote and they facilitated the paperwork to make the process smooth!
The key to fantastic representation by your home and auto insurance broker is quality service. We have dealt with Todd Minor for about 20 years now, both with a previous firm and now with Duliban. Todd has always been tremendous...providing us with what we need and then following up with regular reviews and exceptional service. Being available for a quick call or email when you need something...a change...a claim... is so very important. That level of service and knowledge has confidently allowed us to refer multiple clients to him and his firm over the years trusting that they will not be disappointed.
I called Holly Moore at Duliban Insurance for a quote. She was really help let me know all the extras I was missing but never push anything on me which was wonderful. The pricing I got was very impressive so I'm now with Duliban Insurance.
Quick and thorough communication with Holly Moore. She is so lovely, patient, and helpful. I had so many questions and she had all the answers.
I have had the great pleasure of dealing with the extremely helpful and caring staff and agents with Duliban Insurance. In particular, Todd Minor has always gone above and beyond the call of duty when it comes to his caring patience and time he puts into helping and working with clients. I couldn't see any other insurance brokerage I'd want to have my policy with than Duliban.
My car insurance broker Todd Minor is very thorough and explains things very well. Thanks for all your help Todd!
I had the pleasure of working with Todd Minor today to add a new vehicle to our policy. Todd is very knowledgeable and has always been there to answer any questions and provides recommendations to ensure we are getting the most competitive prices for the coverage we need with our growing family. Always a pleasure to deal with Todd.
Had a great experience with Warren, he was very helpful and knowledgeable.
I called for a quote for a vehicle for our daughter. Todd took the time to explain our options and worked out various prices so we could make our decision. Thanks as always Todd for your expert advice!
I’ve dealt with Todd for many years at Mason, and now at Duliban. As always his customer service goes above and beyond. I highly recommend him if you’re looking for all of your insurance needs! Thanks so much!-Mackenzie
Holly was awesome, she was quick and efficient in getting us the best quote possible! Definitely will recommend to anyone who asks where I got my insurance
As my insurance (auto and car) needed renewal, I wanted to compare rates and products. On the recommendation of a trusted relative, I contacted Duliban Insurance brokers and am delighted with the result. I dealt with Hilary Phelps who attentavly listened to my needs and found me a product which not only saves me money but meets my expectations. Hilary was a true professional - knowledgeable, respectful, honest and kind. I would highly recommend Duliban Insurance Brokers.
Hilary was tremendous help. Prompt and attentive service!
I had the pleasure of dealing with Holly Moore who was very prompt in getting me new Home and Auto quotes. Holly followed up with me exactly one month before my renewal with mu other provider and was able to secure me much lower premiums than my current renewal offer. Highly recommend!
Had the pleasure of dealing with Todd at Duliban Insurance. Was nice to have the personal one on one without machines doing the work!! He was very helpful with getting me the best price for my insurance needs! Highly recommend !!
Holly was great to work with knowledgeable helpful and efficient Would and will recommend her and Duliban
Todd Minor has been my agent for home and auto insurance for many, many years, and has always provided excellent, personable service. Would highly recommend.
Very good .Thanks.Emil
Great experience working with June. She was very knowledgeable and helpful getting RV insurance.
Great service and competitive deals! I was able to find the auto insurance policy that suited me best. Shoutout to Holly!! An amazing broker who quickly understood my situation and managed to hook me up with a great deal. Many Thanks.
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